customer support

How to Access your Raw Server Logs

These are the actual transaction logs generated by the web server and show detailed information on each hit your web site gets. These are the same logs used to generate our weekly statistical analysis reports. These logs can be used in conjunction with many traffic analysis programs to provide customized analysis of your web site's activity. Or you may just want to view the logs to see who's accessing your site and what your hits actually look like. A summary of the information included in the raw server logs is provided below.

To Access The Logs

The web server logs have been placed in zipped format in your home directory. There are two files: 'rawlog.gz' and 'prev.rawlog.gz'. 'rawlog.gz' is the log covering the one week period ended at approximately 1:00 a.m. Monday morning (Eastern US Time Zone.) 'prev.rawlog.gz' is the log for the one week period prior to that. Both files are updated weekly at approximately 1:00 a.m. Monday morning.

You can download the files using any FTP program. See our customer support pages for FTP program recommendations. If given a choice make sure you download them as binary files. Also, since the files you see in your directory are really links (aliases) you may need to check-off an option in your FTP program to 'resolve links' (CuteFTP requires this.) Please note that the files may not be accessible if you had no traffic for the week.

To Unzip the Files

The raw logs are kept in zipped (compressed) format in order to save space. You can expand the files using WinZip on a PC or Stuffit Expander on a Mac. Evaluation copies of WinZip can be obtained from Evaluation copies of Stuffit Expander can be obtained at and are included with downloads of Netscape Navigator for the Mac.

Information Included in Raw Logs

- domain name or IP address accessing your site
- date and time of entry
- web site file downloaded to browser
- size of file downloaded to browser in bytes
- referrer (where the link to this transaction came from)
- browser type

Example - - [03/Jan/2000:12:09:34 -0
500] "GET / HTTP/1.0" 200 5062 "
ts" "Mozilla/4.51 [en] (Win95; I)" - - [03/Jan/2000:12:09:37 -0
500] "GET /Order/graphics/keychain001.JPG HTTP/1.0" 200 5871 "http://www.inthemi" "Mozilla/4.51 [en] (Win95; I)"

For More Information

If you need more information or have questions not answered above please email us at ''

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